Frequently Asked Questions
Do you ship internationally?
Yes, we ship worldwide.
How fast will I get my order?
We offer express processing so you can get your bikini as quick as 4-5 days or without any express processing it could be up to 4 weeks.
How long does shipping take to Australia?
The processing time (time for us to make it) is 2-3 weeks unless you select the faster processing time of 3 days to make or 1 week to make. Once shipped it could take anywhere from 7-14 days for it to arrive to you. It all depends on how long customs decides to hold your package.
When will my order ship?
With express processing, it will ship within 3 business day and without express processing, it will ship in up to 3 weeks.
Where will my order ship from?
All orders are shipped from San Diego CA.
Can I return my order?
We do not accept returns, but as long as you provide us with all the measurements we need when you place your order, we are always happy to adjust or remake if needed. Please be sure to refer to our video that shows you exactly how to take the measurements we need! https://www.youtube.com/watch?v=UUh8oIBJtds&feature=youtu.be
I forgot to use my discount code! Can it be applied to my order?
Yes! Please email Julie@jkinis.com or text (619) 363-2047 with your order number and discount code and we will refund you the difference.
Can I change my order?
Yes, as long as you email Julie@jkinis.com within 2 days after placing your order. Once an order has been started, we cannot change it.
How do I take care of my bikini?
Washing machines can be a swimsuit’s worst enemy! Like all delicates, shape, color and fit are best preserved if hand washed with a drop of light detergent in cold water. Lay flat to dry. Avoid getting excess oils and lotions as it can be harmful to your swimsuits! Make sure to rinse and wash ASAP if you do.
What style top is best for bigger boobs (DD+)?
We recommend the Juju, Jules, Kimia, and Bar Top for bigger boobs but because all our styles are custom made for your exact size, any top would be fine!
I want a top that will be secure enough to surf and play sports in, what style should I get?
Juju, Jules, Kimia, Angie, and Courtney top are great for being active in! Juju top is our #1 though!
How do I know what measurements to take?
Watch our video that shows you exactly where and how to measure-
My bra size is not listed in the options you have available, how do I get my size?
You can write your bra size in the notes section and we will be sure you get a perfect fit!
Can I add padding to my top?
Yes! If you write “add padding” in the notes section, we will be sure to add that for you! (Layla, Kimmy, and Kate top will not be reversible if you add padding)
How can I change my shipping address?
Email Julie@jkinis.com ASAP. If your order has already been shipped, then we cannot change your address.
Do you make moderate coverage bottoms?
Yes, we do! You can select the coverage that you would like in the design your own section.
Do you make high waisted bottoms?
Yes, we do! The Julie and Kaylee bottoms are both high waisted.
I need help matching fabrics for my order, how can I get help?
Text the designer to get the quickest response! (619) 363- 2047
My bottoms are too big, can I exchange them?
We do not accept exchanges unless you have provided us with your exact measurements. BUT, we are always happy to adjust the bottoms as needed if you ship them back to us. Be sure to email Julie@jkinis.com if you need to make an adjustment.